Please note that there is a scam email going around claiming to represent 3 Rivers. If you receive an email regarding your 3 Rivers account that asks for personal information such as your user name, full name, passwords, account number, etc., PLEASE IGNORE AND DELETE IT! 3 Rivers will NEVER ask for this type of information via email.
3 Rivers will be using a new underlying provider for 3rivers.net email accounts beginning October 5, 2021. You will notice that your email login page and portal look a little different but your email address and password will remain the same. You will be required to enter your entire email address (ex. john doe @3rivers.net) into the portal along with your password to gain access. Once logged in, you will notice some differences in how your emails are formatted, but all functions, calendars and folders you have already will still be available.
3 Rivers has installed new software to help prevent fraudulent phone calls from reaching you, an issue regularly highlighted by our customers as a significant problem.
Text messaging is an important method for 3 Rivers SmartHub to communicate with you. From billing alerts to service updates, it’s an effective way for us to help keep you informed. Starting June 10, text messages from 3 Rivers SmartHub will come from 8449612523.
The Federal Communications Commission (FCC) has mandated that 10-digit local dialing be adopted for all 3 Rivers customers in the 406 area code (and many others throughout the country) starting July 16, 2022, in order to enable 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.
This means you will need to change the way you dial local calls.
If you're not getting the most out of your 3 Rivers Internet service, it may be your WiFi set up. Having lots of devices using bandwidth-intensive applications can affect performance, but so can other issues.
Do you have old equipment?
Are your router settings correct?
Is your modem/router in the best location?
Siyeh Communications (SiyCom) has recently completed its purchase of the Browning Telephone/Internet Exchange from 3 Rivers Communications.
3 Rivers Communications recently decided to permanently close the 3 Rivers RadioShack store in Browning, MT. The store, along with the 3 Rivers customer service office located within, has been closed since mid-March due to the COVID-19 pandemic, and the RadioShack store will not reopen.
Download the 3 Rivers Smart Home app for easy access to a snapshot of your home network. Through the app, you can view all the WiFi-connected devices on your network, set up basic parental controls or a guest network, change your SSID and password, and more.
3 Rivers' Annual Customer Satisfaction Survey will be mailed out the week of September 21 to customers selected at random. The results will have a significant impact on the products and services we offer and how we serve you and the community you live in.
Your input is valuable to us in developing new products and services and providing a positive customer experience. The questionnaire should take about 10 minutes to complete.
We'd like to thank you in advance for taking the time out of your busy day to give us some feedback!
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