Privacy Statement

3 Rivers Website is committed to protecting your privacy and developing technology that gives you a powerful and safe online experience. This Statement of Privacy applies to the 3 Rivers Website and governs data collection and usage. By using the 3 Rivers Website, you consent to the data practices described in this statement.

Collection of your Personal Information

3 Rivers Website may collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. 3 Rivers Website also may collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by 3 Rivers Website. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by 3 Rivers Website for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the 3 Rivers Website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through 3 Rivers Website public message boards, this information may be collected and used by others. Note: 3 Rivers Website does not read any of your private online communications. However, 3 Rivers Website reserves the right to review materials posted to bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group, and to remove any materials in its sole discretion.

The 3 Rivers Website may contain links to other Web sites (Linked Sites). 3 Rivers Website is providing these links to you only as a convenience, and the Linked Sites are not under the control of 3 Rivers Website. 3 Rivers Website is not responsible for the privacy policy of any Linked Site, or the absence of such a policy. 3 Rivers Website encourages you to review the privacy statements of Linked Sites so that you can understand how those Linked Sites collect, use and share your information. 3 Rivers Website is not responsible for the privacy policies or other content on Web sites outside of the 3 Rivers Website and 3 Rivers Website family of Web sites.

Use of your Personal Information

3 Rivers Website collects and uses your personal information to operate the 3 Rivers Website and deliver the services you have requested. 3 Rivers Website also uses your personally identifiable information to inform you of other products or services available from 3 Rivers Website and its affiliates. 3 Rivers Website may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

3 Rivers Website does not sell, rent or lease its customer lists to third parties. 3 Rivers Website may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, 3 Rivers Website may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to 3 Rivers Website, and they are required to maintain the confidentiality of your information.

3 Rivers Website does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

3 Rivers Website keeps track of the Web sites and pages our customers visit within 3 Rivers Website, in order to determine what 3 Rivers Website services are the most popular. This data is used to deliver customized content and advertising within 3 Rivers Website to customers whose behavior indicates that they are interested in a particular subject area.

If you do not wish to receive information about other products or services available from 3 Rivers Website and its affiliates and external business partners, or to receive opinion research surveys, please notify us by e-mail at or by writing to us at 3 Rivers, 212 5th Street South, Fairfield, MT 59436

3 Rivers Website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on 3 Rivers Website; (b) protect and defend the rights or property of 3 Rivers Website; and, (c) act under exigent circumstances to protect the personal safety of users of 3 Rivers Website, or the public.

Use of Cookies

The 3 Rivers Website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize 3 Rivers Website's pages, or register with 3 Rivers Website or its services, a cookie helps 3 Rivers Website to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same 3 Rivers Website, the information you previously provided can be retrieved, so you can easily use the 3 Rivers Website features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the 3 Rivers Website services or Web sites you visit.

Security of your Personal Information

3 Rivers Website maintains the personally identifiable information you provide on computer servers in a controlled, secure environment, which is protected by means reasonably designed to prevent unauthorized access, loss, alteration, use or disclosure of such information. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. However, the nature of the Internet is such that information may be transmitted over networks without appropriate security measures and may be accessed, deleted, altered, used or disclosed by unauthorized persons.

Changes to this Statement

3 Rivers Website will occasionally update this Statement of Privacy to reflect company and customer feedback. 3 Rivers Website encourages you to periodically review this Statement to be informed of how 3 Rivers Website is protecting your information.

Contact Information

3 Rivers Website welcomes your comments regarding this Statement of Privacy. If you believe that 3 Rivers Website has not adhered to this Statement, please contact 3 Rivers Website at will use commercially reasonable efforts to promptly determine and remedy the problem.

Mobile App Privacy Policy
3 Rivers Smart Home App Privacy Statement

What is covered by this Privacy Policy

3 Rivers’ Smart Home App is an application developed by Calix, Inc. for use by subscribers of 3 Rivers broadband service, who purchases cloud and software services from Calix, Inc. Calix, Inc. is a processor of (or service provider for) 3 Rivers’ subscriber personal information under applicable privacy and data protection laws. 3 Rivers is the controller of its subscriber personal information. In other words, 3 Rivers determines how and why your information is processed.

Privacy Policy applies for any use of the App

This Privacy Policy applies to the App described in the Mobile Application End User License Agreement (the “Agreement”). Please read 3 Rivers’ privacy notice and this Privacy Policy carefully to understand how information collected by the App will be treated. If you do not agree with 3 Rivers’ privacy notice and this Privacy Policy, you should not install, use, or access the App.

Children Under the Age of 16

The App is not intended for children under 16 years of age, and on behalf of 3 Rivers, Calix does not knowingly collect personal data of children under 16, without parental consent. If Calix learns that personal data from a child under 16 has been obtained or received without verification of parental consent, Calix will delete that information. If you believe Calix might have any information from or about a child under 16, please notify Calix by completing a Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).

How Calix Collects Your Information

On behalf of 3 Rivers, Calix collects and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:

  • Your name, email address, password/pin, preferred language, and your account number with 3 Rivers;
  • Information about the equipment deployed at your premises that you choose to connect to the App such as the MAC address, serial number or other unique identifier for your router;
  • Data insights Calix attains based on correlation and analytics of your information collected in providing the App, and user-associated analytics to improve the quality of the app experience.

How Calix Uses the Information

On behalf of 3 Rivers, Calix uses the information collected as described in this Privacy Policy, to:

  • Provide you with the App and the Services/notifications provided through the App as described in the Agreement;
  • Implement, improve and/or enhance the App or to provide App features, including to make future releases available to you;
  • Carry out Calix’s obligations as described or authorized in the Agreement, 3 Rivers’ privacy notice, and this Privacy Policy;
  • Enforce Calix’s rights arising from the Agreement between you and Calix; and
  • Fulfill any other purpose authorized by you and reasonably required for the App.

3 Rivers may also use the information collected as described in this Privacy Policy, to inform you about goods and services that may be of interest to you.

Disclosure of Information

Calix does not sell or otherwise distribute or disclose your information to third parties other than as described or authorized in the Agreement, including this Privacy Policy.

Calix discloses the information to its subsidiaries, affiliates and certain third-party vendors and contractors that provide development, integration, web hosting and consulting services to Calix to provide you with the App, to maintain, support, develop, improve and/or enhance the App and to fulfill Calix obligations associated with the App.

Calix may be required to disclose information under certain circumstances:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • To enforce Calix’s rights arising from the Agreement entered into between you and Calix;
  • If Calix believes disclosure is necessary or appropriate to protect the rights, property, or safety of Calix, its customers or other third parties; or
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Calix’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your information and/or your subscriber information held by Calix are among the assets transferred.

Your Choices About Our Collection, Use, and Disclosure of Information

The provision of the information described in this Privacy Policy is necessary for you to use the App.

Your information is retained and used as described in this Privacy Policy. If you delete your account for the App in accordance with the terms of the Agreement, your information will be deleted within 30 days of the deletion of such account or within such other timeline as may be mandated by applicable law. You will no longer be able to access the App when your account is deleted.

Accessing and Correcting Information

You can (a) access and review your contact information, and (b) correct your contact information, by logging into the App and visiting the settings page. To access, review or correct any other information, please reach out to 3 Rivers.

Data Security

All information you provide to us is stored on our secure servers behind firewalls. Calix utilizes mechanisms such as intrusion detection systems, intrusion prevention systems, firewalls and encryption to secure information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Calix deploys Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) to alert and proactively contain potential threats. Enhanced security visibility and coverage is enabled through added layers of firewall and IDS beyond the network perimeter. Management connections to servers are always authenticated and encrypted via Secure Shell (SSH) when administration access is required for troubleshooting, patch management, and upgrades.

Calix runs automated vulnerability scanning on all perimeter systems to identify potential security risks. Scanning applications are regularly updated to remain current and up to date on important security vulnerabilities. Patches are applied to all relevant systems unless a compensating control is implemented.

Calix uses a variety of industry-standard security technologies and best practices to help protect information from unauthorized access, use, or disclosure. All data stored on the Calix systems is encrypted following industry standards using the strongest keys and ciphers. All communications with the App are protected with industry standard security protocols.

You control access to your account. You must keep your login credentials and passwords secure and protected and maintained as confidential. Calix is not responsible for any circumvention of any privacy settings or security measures provided.

Changes to this Privacy Policy

The date the Privacy Policy was last revised is identified at the end of this Privacy Policy. You are responsible for periodically visiting this Privacy Policy to check for any changes.

Contact Information

For questions about your service, please contact 3 Rivers directly. To ask questions or comment about this Privacy Policy and Calix’s privacy practices for the Cloud Services provided to 3 Rivers, contact 3 Rivers or complete this Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).