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Customers with Special Telephone Needs

Montana Relay

Montana Relay is a public service that guarantees all people access to prompt, professional and accurate telephone communication, connecting those who are deaf, hard of hearing and speech disabled to hearing people. This service uses TTY (teletypewriter), VCO (voice carry over), HCO (hearing carry over), STS (speech to speech), Spanish and Captioned Telephone.

Dial 711 to access Montana Relay

Customer care information available via email relay@mt.gov or online at www.dphhs.mt.gov/detd/mtap

Montana Telecommunications Access Program (MTAP)

MTAP provides assistive telephone equipment and services for people the deaf, hard of hearing, and speech disabled. For qualified Montana applicants, MTAP specialists can deliver and set up equipment in your home and show you how to use it at no cost.

For information about this service please click here or call 1-800-833-8503

Telecommunications Service Accessibility Survey

In an effort to ensure that all of our customers with disabilities are able to effectively use our telecommunications services, we’re reaching out to collect information and provide the opportunity for suggestions on how we can improve our offerings in that regard.

The sole purpose of collecting this information is to give us a better perspective on the needs of our customers with disabilities and how we can better suit their needs. If you would like to provide us with information, please simply print and fill out the back of the form below and mail it back to us. Alternatively, you can contact a customer service representative by calling the 406-467-2535 (800-796-4567 toll free) and provide the information verbally.

Click here for survey