Custom Calling Features & Services

Depending on the type of service you have, some Custom Calling Features and Services may work differently than described herein. For details and rates: Call Toll Free 1-800-796-4567 or From Fairfield 467-2535

Custom Calling Features Topics


 

Anonymous Call Rejection

*77

Anonymous Call Rejection rejects incoming private calls and informs callers who have blocked their name and number that the party they are trying to reach does not accept blocked calls. The blocked caller then has options.
(See Caller ID Blocking options.)

To Activate:

  1. Lift receiver and listen for dial tone.
  2. Press *77 (1177 on rotary).
  3. Follow recorded instructions.

To Deactivate:

  1. Lift receiver and listen for dial tone.
  2. Press *87 (1187 on rotary).

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Call Forwarding

*72

Call Forwarding lets you forward calls to another number you select.

To Activate:

  1. Lift the receiver and listen for dial tone.
  2. Press *72 (1172 on rotary).
  3. Listen for second dial tone.
  4. Dial the number where you want your calls to go to. Speed calling codes may be used if you also have this feature.
  5. When the call is answered, Call Forwarding is activated.
  • If there is no answer or the line is busy, hang up and repeat steps 1 through 4. Two quick tones mean Call Forwarding is activated.
  • Check that your calls will be forwarded by pressing *72 (1172 on rotary). A busy signal tells you
    that Call Forwarding is in effect.
  • Once Call Forwarding is activated, the phone will make one short ring each time a call is forwarded. You still can make outgoing calls from a phone that
    is Call Forwarded.
  • Change the Call Forwarding number by going through the deactivate steps below and repeating the steps above.

To Deactivate:

  1. Lift the receiver and listen for dial tone.
  2. Press *73 (1173 on rotary).
  3. Two quick tones mean your calls are no longer being transferred.

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Call Forwarding Busy

*90

Call Forwarding Busy forwards an incoming call to a telephone number of your choice instead of the caller encountering a busy signal.

To Activate:

  1. Lift receiver and listen for dial tone.
  2. Press *90 (1190 on rotary) and listen for two
    quick tones and another dial tone.
  3. Enter the number you want your calls to go to.
  4. When the call is answered, Call Forward Busy is activated.
  • If there is no answer or the line is busy, do steps 1 through 3 a second time. Two quick tones mean Call Forwarding Busy is activated.

To Deactivate:

  1. Lift receiver and listen for dial tone.
  2. Press *91 (1191 on rotary).
  3. Two quick tones mean your calls are no longer being forwarded.

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Call Forward Don’t Answer

*94 or *92

Call Forward Don't Answer forwards incoming calls to a telephone number of your choice if you do not answer the call within a certain number of rings that
you specify (2 to 9).

To Activate: (Activation instructions for the 264,
467 & 735 exchanges only. See instructions below for
all other exchanges.)

  1. Lift the receiver and listen for a dial tone.
  2. Press *94 (1194 on rotary) and listen for dial tone.
  3. Enter the number of rings that you want the forwarded telephone to ring before the call is forwarded if not answered. (Number of rings can be from 2 to 9. Indicate the number of rings by pressing the coordinating number on your touch tone pad. Example: Four rings, press "4" on your touch tone pad.)
  4. Hang up.
  5. Lift receiver and listen for dial tone.
  6. Press *92 (1192 on rotary) and listen for dial tone.
  7. Enter the telephone number (or voice mail number) that you wish to forward to.
  8. When the call is answered, Call Forwarding Don't Answer is activated.
  • If there is no answer or the line is busy, hang up and do steps 1 through 7 a second time. Two quick tones mean Call Forwarding Don't Answer is activated.

To Activate:
(Activation instructions for all exchanges except 264, 467 & 735 )

  1. Lift the receiver and listen for a dial tone.
  2. Press *92 (1192 on rotary) and listen for dial tone.
  3. Enter the number of rings that you want the forwarded telephone to ring before the call is forwarded if not answered. (Number of rings can be from 2 to 9. Indicate the number of rings by pressing the coordinating number on your touch tone pad. Example: Four rings, press "4" on your touch tone pad.)
  4. Enter the telephone number (or voice mail number) that you wish to forward your calls to.
  5. When the call is answered, Call Forwarding Don't Answer is activated.
  • If there is no answer or the line is busy, hang up and do steps 1 through 4 a second time . Two quick tones mean Call Forwarding Don't Answer is activated.

To Deactivate: (for all exchanges)

  1. Lift receiver and listen for dial tone.
  2. Press *93. (1193 on rotary)
  3. Two quick tones mean your calls are no longer being forwarded.

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Call Forwarding Remote Access

 

Call Forward Remote Access lets you activate or deactivate Call Forwarding, Call Forwarding Busy or Call Forwarding Don't Answer from a remote location.

To Activate:

  1. Lift the receiver and listen for a dial tone.
  2. Dial the access number (your exchange prefix plus
    1000 - example in Fairfield, dial 467-1000 or if dialing
    long distance, 1-406-your exchange prefix-1000).
  3. Listen for ringing and then a special dial tone.
  4. Dial the 7 digit number you wish to call forward
    and your 4 digit personal identification number.
    The number you wish to call forward must have
    Call Forward Remote Access and any of the Call
    Forward Features (Call Forwarding, Call
    Forwarding Busy, Call Forwarding Don't Answer).
  5. Listen for two quick tones and another dial tone.
  6. Refer to the instructions for the Call Forwarding Feature you will be using i.e. Call Forwarding, Call Forwarding Busy or Call Forwarding Don't Answer.

Quick Guide For Call Forward Remote Access

  1. Listen for dial tone.
  2. Dial access number (include 1-406 if long distance)
    _______ - ____________.
  3. Listen for ringing and then a special dial tone.
  4. Dial the 7 digit number you wish to activate/deactivate
    Call Forward Feature _______ - __________
    and your 4 digit pin# ___________.
  5. Listen for two quick tones and another dial tone.
  6. Go to the instructions for the Call Forwarding Feature and follow the activate/deactivate steps. (Call Forwarding, Call Forwarding Busy, Call Forwarding Don't Answer)

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Call Waiting

 

Call Waiting will give short tone signals that tells you
another person is trying to call you when you are on
the phone. You can put one call on hold while
handling the second call, or alternate between the two.

To Use Call Waiting:

  1. When you hear a brief tone, quickly press and release the receiver button, flash button or link button on your phone. Your first call is put on hold and you can answer the second call.
  2. To return to the first call or alternate between calls, quickly press and release the receiver button each time.
  3. You may also answer the waiting call by hanging up and waiting for the phone to ring.
  4. To cancel either call, simply hang up. When your phone rings again, you'll be connected with the person who's still on the line.

To Cancel Call Waiting Per Call:

Here is how you can temporarily turn off your Call Waiting feature before making a call that you don't want to be interrupted:

  1. Lift receiver and listen for dial tone.
  2. Press *70 (1170 on rotary). You will hear three short tones followed by a dial tone.
  3. Place your call.
  4. Call Waiting is restored when you hang up.

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Caller ID

 

Caller ID will let you know who is calling before you answer the telephone. Caller ID information is sent to the called party between the first and second ring. Caller ID requires a display unit, which will also store names and telephone numbers of recent callers.

To Use Caller ID:

  1. Once your Caller ID service is activated, follow the instructions included with your display unit to install and operate.
  2. Calls displaying "PRIVATE" or "ANONYMOUS" are callers who have chosen to block delivery of their name and number.
  3. Calls displaying "OUT OF AREA" or “UNKNOWN" means that the calling party's local service or long distance provider's equipment isn't transporting the information.

To block anonymous callers - see Anonymous Call Rejection.

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Caller ID Blocking Options

 

All telephone numbers are either public or private. Because there may be occasions when you want to complete a call with or without having your name and number displayed, the following options are available:

Block Code (blocks your number)

Press *67 (1167 on rotary) before you place a call. This code will block your public number on caller ID units. There is no charge to use this feature and your number will go back to public after completing the call.

Delivery Code (delivers your telephone number)

Press *82 (1182 on rotary) before you place a call. This code will deliver your private number on caller ID units. There is no charge for this feature and your
number will go back to private after completing the call.

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Caller ID on Call Waiting

 

Caller ID on Call Waiting delivers caller name and phone number information on an incoming call while the subscriber is on another call.

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Conference Calling/Three Way Calling

 

Conference Calling (also called Three Way Calling) allows you to talk to two different people at the same time, to add a second person to your call or to put one call on hold and make a second call. Three way calling can be used for local or long distance calls. Once you hang up, both calls are disconnected.

To Activate:

  1. Put your first call on hold by quickly pressing, then releasing the receiver button, flash button or link button on your phone.
  2. Listen for dial tone and make your second call. Speed calling may be used if you also have this feature.
  3. When that person answers, you may talk privately before completing your three-way connect or;
  4. Firmly and quickly push, then release the receiver button to connect all three of you.
  • If for some reason the call to the third party is not completed, quickly press, then release the receiver button, flash button or link button on your phone to
    return to your held party.
  • The first call will end when that person hangs up. The second call will end when you push, then release the receiver button.
  • Both calls will end when you hang up.
  • Long distance charges apply if long distance calls
    are made when using Conference Calling.

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Conference Calling Plus

 

Conference Calling Plus allows you to transfer a call to a third telephone number or it will allow you to hang up on a Conference Call and the other two parties can continue their conversation. You can hang up without disconnecting the other two parties. You must have Conference Calling/3 Way Calling on your telephone line in order for this feature to work.

To Activate:

  1. Follow instructions under Conference Calling/3 Way Calling.
  2. Once the conference call is established, hang up. The other two parties can continue their conversation.
  • Long distance charges still apply, even after you hang up and the other parties continue the call.

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Continuous Redial

*66

Continuous Redial will redial a busy phone number while you continue to make and receive other calls. This service is available to most customers on a charge per use basis or a monthly subscription.

To Activate:

  1. When you call a number that is busy, hang up.
  2. Lift receiver and listen for dial tone.
  3. Press *66. (1166 on rotary)
  4. The busy line will be checked for up to 30 minutes to see when or if the busy line becomes available.
  5. When the line becomes available, you are notified by a distinctive ring - simply pick up the phone and the call will connect.

To Deactivate:

  1. Lift the receiver and listen for dial tone.
  2. Press *86. (1186 on rotary)
  3. Two quick tones mean the redial has been cancelled.

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Customer Originated Trace

*57

Customer Originated Trace is a service that gives you another option in dealing with harassing or obscene telephone calls. It allows you to initiate a trace on the last incoming call. The trace is printed out at 3 Rivers main business office. This service is available to most customers on a pay per use basis.

To Use Customer Originated Trace:

  1. Lift the receiver and listen for dial tone.
  2. Press *57 (1157 on rotary) immediately after
    hanging up from the call.
  3. You will hear a recording telling you whether the
    trace was successful or not.
  4. The telephone number of the caller (if capable) will
    be recorded by 3 Rivers.
  5. Contact 3 Rivers to notify of your Customer
    Originated Trace, time and date. 3 Rivers will
    instruct you of your next legal steps. You will not
    be given the name or the telephone number of the
    person who called you.
  6. If it becomes a life-threatening situation, contact
    the police immediately.

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Distinctive Ringing

*61

Distinctive Ringing allows a customer to establish a list of up to 12 special (priority) telephone numbers. A distinctive ring indicates an incoming call from a number on the priority list.

To Activate:

  1. Lift receiver and listen for dial tone.
  2. Press *61. (1161 on rotary)
  3. Follow the recorded instructions to establish or change your distinctive ring list.

To Deactivate:

  1. Lift receiver and listen for dial tone.
  2. Press *81. (1181 on rotary)

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Last Call Return

Last Call Return gives you the number of the last incoming
call and allows you to return the call, whether the call
was answered or not. (Some numbers not provided.)
This service is available to most customers on a charge
per use basis or a monthly subscription.

To Activate:

  1. Lift receiver and listen for dial tone.
  2. Press *69. (1169 on rotary)
  3. The recorded announcement will give number
    of the last incoming call.
  4. If you want to return the call, press 1 and the
    calling number will be automatically called.

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Voice Mail

This service works like a built-in answering machine to automatically answer incoming calls. It greets callers with your prerecorded greeting and allows them to leave messages for you. You will be notified that you have a message when you lift the receiver and hear a message indicator stutter dial tone. If your phone is equipped and line equipment allows, an indicator light
will be lit when you have a message. You also have the ability to add e-mail notification. (The message waiting stutter dial tone indicator may cause a timing issue when dial-up Internet service is used on the same line and may require reprogramming for dial -up configuration.

For more information on this feature and many more to add to your Voice Mail, please see our Voice Mail Instruction Guide.

How to set up your voice mail service:

  1. From your main telephone number, call the Voice Mail retrieval number provided by 3 Rivers for your area.
  2. Recorded instructions will guide you through each step.
  3. Enter your temporary password (0000) followed by the # key.
  4. You will be instructed to identify this mailbox by recording your name. (This is not the greeting.)
    • Press 1- To record a name
    • Record your name followed by the # key
    • Press 9- To exit
  5. You will be told if you have any messages.
  6. You are then given menu options to record a greeting, change your password or name, to check messages, to check messages from a remote location, and to send messages.

Helpful hint for checking your messages:

If you are checking your messages from the main telephone number, instead of dialing the Voice Mail retrieval number - dial *99.

To use *99 from another phone in the 3 Rivers service area: Dial *99, then press *. You will be asked to enter your mailbox number (your phone number followed by the # key) after which you dial your password followed by the # key.

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Originating Call Management

Originating Call Management allows a subscriber to specifically design what calls they allow and what calls they would like to restrict unless a PIN number is entered.

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Selective Call Acceptance

Selective Call Acceptance allows you to establish a list of up to 12 telephone numbers. When the feature is activated, only the telephone numbers on this list will ring your phone. All other incoming calls will receive a recorded rejection announcement.

To Activate/Deactivate:

  1. Lift receiver and listen for dial tone.
  2. Press *64 (1164 on rotary) and follow the recorded instructions.

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Selective Call Forwarding

Selective Call Forwarding allows you to establish a special call forwarding list with up to 12 priority numbers on it. When activated, only incoming calls
from the priority list will be forwarded to a telephone number of your choice.

To Activate/Deactivate:

  1. Lift the receiver and listen for dial tone.
  2. Press *63 (1163 on rotary) and follow the recorded.

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Selective Call Rejection

Selective Call Rejection allows you to establish a special rejection list with up to 12 numbers on it. When activated, calls from numbers on the list will be routed to a recording, telling them that their call is being denied at this time.

To Activate/Deactivate:

  1. Lift receiver and listen for dial tone.
  2. Press *60 (1160 on rotary) and follow the recorded instructions.
  • If you do not know the last incoming caller's number, follow the steps above and listen to the recorded instructions on how to add the last caller's number to your list.

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Speed Dialing

*74 or *75

Speed Dialing allows you to reach 8 or 30 frequently called numbers by dialing just one or two digits instead of the entire phone number.

To Program Speed Dialing 8 List:

  1. Lift receiver and listen for dial tone.
  2. Press *74 (1174 on rotary) and listen for dial tone.
  3. Dial one of the 8 one-digit access code numbers (2-9).
  4. Dial the telephone number you wish to add to the list. (For long distance entries, dial "1" and the area code before the number.) Listen for a confirmation tone to indicate your Speed Dialing number is
    established.
  5. To change your speed dialing list, repeat the programming steps and overwrite the current speed dial number.

Repeat this process for each number you wish to speed dial, assigning a different speed dial number to each telephone number.

To Program Speed Dialing 30 List:

  1. Lift receiver and listen for dial tone.
  2. Dial *75 (1175 on rotary) and listen for dial tone.
  3. Dial one of the 30 two-digit access code numbers (20-49).
  4. Dial the telephone number you wish to add to the list. (For long distance entries, dial "1" and the area code before the number.) Listen for a confirmation tone to indicate your Speed Dialing
    number is established.
  5. To change your speed dialing list, repeat the programming steps and overwrite the current speed dial number.
  • Repeat this process for each number you wish to add to the list, assigning a different speed dial number to each telephone number.

To Use Your Speed Dialing List:

  • For touch-tone, dial the one or two digit code, followed by the # button.
  • For rotary dial, dial the one or two digit code.

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