Your wireless internet service uses 2 different frequency bands, 2.4 GHz and 5 GHz. The GigaCenter that 3 Rivers provides contains both “radios”. The 2.4 GHz provides a wide coverage area but is subject to more interference and congestion from other devices. The 5 GHz service covers a smaller area but is less susceptible to interference and congestion.
As a general practice, when setting up your wireless network it is a good idea to give your two radios the same name. This name is referred to as the SSID. This allows your wireless device to automatically connect to the 5 GHz network when closer to the source and switch to the 2.4 GHz network when further away so your internet connection will remain uninterrupted. If you use two different SSIDs (for example, “Smith house 2.4 GHz” and “Smith house 5 GHz”) then the wireless device will remain stuck on one network or the other and not automatically switch for the best connection.
3 Rivers has been reaching out to some customers who may have SSID settings that are not providing the most efficient service. We can change them from our office, if necessary. If you have questions about this, or think you may not have the correct settings in your router, please feel free to give us a call and we’d be glad to help.